🔄 Returns & Cancellation Policy

Hassle-Free Returns – Because We Get It

At Skydive Gear Pro, we know that sometimes things don’t go as planned. Whether you’ve changed your mind or picked the wrong size, we’re here to make returns and cancellations as easy and worry-free as possible.

âś… 14 Days to Change Your Mind

You have 14 days from the day you (or someone you trust) receives your gear to cancel your order or start a return—no explanation needed.
If your items arrived in parts, the 14 days begins once the final piece is delivered.

🛍️ Returning an Item? Here’s What You Need to Know

You’re welcome to return items if:

  • You contact us within 14 days of receiving them

  • The gear is unused, undamaged, and still in original condition

  • All labels, packaging, and tags are intact

  • The item wasn’t custom-made or personalised just for you

❌ Items that are custom-built or damaged after delivery aren’t eligible for return unless faulty.

đźšš Shipping Costs for Returns

  • Changed your mind or ordered the wrong size? You’ll cover return shipping

  • Received the wrong item or something faulty? We’ll cover the cost

  • We recommend using a tracked delivery service to keep things safe

Please don’t send anything back before contacting us—we’ll guide you through the process.

📬 How to Cancel or Start a Return

To start a return or cancel your order, just reach out to us via:

📧 Email: sales@skydivegearpro.com
đź“ž Phone: +34603992228

Let us know your:

  • Full name

  • Order number

  • Item(s) you’d like to return or cancel

We’ll confirm next steps from there.

Once we confirm, you’ll have 14 days to return the item. We’ll provide the correct return instructions when you get in touch.

🚫 What You Can’t Return

To protect your health and ensure product integrity, some items aren’t eligible for return, including:

  • Custom or personalised gear

  • Worn or used items

  • Sealed products (like underlayers or software) if the seal is broken

đź’ł Refunds Made Simple

As soon as we get your return and confirm its condition:

  • We’ll issue your refund (including basic shipping costs if applicable)

  • Using the same payment method you used at checkout

  • Within 14 days

We may wait to refund until we receive your return or you provide proof it’s been shipped—whichever comes first.

Please take care of the gear while it’s with you. Items returned in used or damaged condition may not be refunded.

💬 Have a Problem? Let’s Fix It

If something’s not right—wrong item, damaged gear, or anything else—just get in touch. We’ll sort it out with a replacement, refund, or whatever works best for you.

⏱️ When to Expect Confirmation

  • We aim to confirm returns within 7 business days of receiving your item

  • If you’re using a free return label or international shipping, allow up to 14 days

  • During busy times (like holidays), it might take a little longer—but we’ll keep you updated

Questions? Just reach out.
We’re skydivers too—and we’re always here to help. 🪂

Scroll to Top